Overview

---

Service Desk Team

The L&S IT Service Team is composed of IT Professional and undergraduate student technicians. We support instructors, staff, and students across the College of Letters & Science by providing essential technology resources, learning spaces, and frontline technical assistance. We are located in room 259A in Van Hise Hall and offer our services from 8am-5pm Monday through Friday.

What We Do

First Point of Contact for IT Support  

• Our contact center and Help Desk deliver first‑line technical support for the L&S community, helping resolve issues quickly and connecting users with additional resources when needed.

Equipment Loaning

• We offer short‑term loans of instructional technology at no cost to L&S departments. Instructors and staff can browse and reserve equipment through the Connect2 booking system, with first‑time borrowers completing a quick in‑person registration.
  

Classroom Reservations  

• L&S ITS Classrooms are available for departmental use at no charge and come equipped with integrated videoconferencing systems ready for Teams and Zoom. Reservations can be requested through a simple online form.
  

InfoLab  

• The InfoLab provides an open, technology‑rich study environment featuring Macs, Windows computers and printers. Anyone with a NetID can log into our computers and print. The InfoLab is located in 464 Van Hise Hall. 

---

Team Members