Overview

The Systems Engineering & Operations team architects, builds, and maintains the server and infrastructure systems that departments and researchers across the College of Letters & Science depend on. As a team of full-time specialists, we support everything from individual faculty servers to large, high-security, shared computing environments. We engineer these systems to a consistent standard and keep them secure and patched, freeing departments and researchers to focus on teaching and research instead of maintaining servers.

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What We Do

• Server and infrastructure engineering: provisioning, configuration, and lifecycle management of physical and virtual servers.
• Partnership with the SSCC: collaborating with the Social Science Computing Core to deliver infrastructure and services for researchers university-wide, including high-security environments for restricted and regulated data.
• Partnership with departmental support teams: working closely with department support on endpoint management and configuration so systems are consistent and well-supported.
• Virtualization and data center operations.
• Configuration management and standardization: baseline policies and automated configuration so systems are built and maintained the same way everywhere.
• Monitoring and reliability: proactive monitoring, alerting, and capacity planning.
• Vulnerability and patch management: collaborate with our cybersecurity group to ensure timely patching, remediation, and rapid response to critical threats.
• Backup, disaster recovery, and continuity planning.
• Compliance support: aligning systems to university policy and regulatory requirements such as HIPAA and NSPM-33.
• Research computing support: infrastructure for high-performance and specialized research environments.

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Our Team

To get in contact with us, email the ITS Customer Service Desk at help@its.ls.wisc.edu