Department Support
Overview
Information Technology Services (ITS) Department Support employs technology support consultants that facilitate the operation, maintenance, and support of a department’s information technology needs.
There are four Department Support Teams (DST) across L&S. Each team is led by an IT Manager who reports to Associate IT Director Tino Kaltsas.
Teams are geographically diverse, with consultants spread around the college. Due to the varied nature of areas each team supports, it is not uncommon to have two departments in the same building supported by different department support staff. Communication and collaboration between teams is common and highly encouraged. Support is situation-dependent and may be delivered either remotely or in-person.
Available to:
Faculty, researchers, staff, and students of L&S departments, centers, and units. IT services cover University-owned equipment. We also provide limited best-effort support for personal devices that are primarily used for instructional or research purposes. Please feel free to inquire if you have questions about what equipment is covered.
Resources
Meet the Teams
Service Desk Team
The L&S IT Service Team is composed of IT Professional and undergraduate student technicians. We support instructors, staff, and students across the College of Letters & Science by providing essential technology resources, learning spaces, and frontline technical assistance. We are located in room 259A in Van Hise Hall and offer our services from 8am-5pm Monday through Friday.
What We Do
First Point of Contact for IT Support
- Our contact center and Help Desk deliver first‑line technical support for the L&S community, helping resolve issues quickly and connecting users with additional resources when needed.
Equipment Loaning
- We offer short‑term loans of instructional technology at no cost to L&S departments. Instructors and staff can browse and reserve equipment through the Connect2 booking system, with first‑time borrowers completing a quick in‑person registration.
Classroom Reservations
- L&S ITS Classrooms are available for departmental use at no charge and come equipped with integrated videoconferencing systems ready for Teams and Zoom. Reservations can be requested through a simple online form.
InfoLab
- The InfoLab provides an open, technology‑rich study environment featuring Macs, Windows computers and printers. Anyone with a NetID can log into our computers and print. The InfoLab is located in 464 Van Hise Hall.
Team Members
Departments We Serve:
L&S Administration, African Cultural Studies, Asian Languages & Cultures, Classical & Ancient Near Eastern Studies, French & Italian, German, Nordic, & Slavic+, Integrated Liberal Studies Program, Language Sciences, Mead Witter School of Music, Sandra Rosenbaum School of Social Work, Spanish & Portuguese, Center for Interdisciplinary French Studies, Language Institute, Wisconsin Center for Origins Research
Departments We Serve:
Anthropology, Economics, English, La Follette School of Public Affairs, Philosophy, Political Science, Sociology, Center for Demography and Ecology, Center for Demography of Health & Aging, Center for Law, Society, and Justice, Center for the Humanities, Center for the Study of the American Constitution, Center for the Study of Upper Midwestern Cultures, High Road Strategy Center, Institute for Research in the Humanities, Institute for Research on Poverty, Juli Plant Grainger Institute for Economic Research, The Havens Wright Center for Social Justice, Max Kade Institute, UW Survey Center, Wisconsin Institute for Creative Writing
Departments We Serve:
African American Studies, American Indian & Indigenous Studies, Art History, Asian American Studies Program, Chicanx/e & Latinx/e Studies, Communication Arts, Communication Sciences & Disorders, Gender & Women’s Studies, Geography, History, Mosse/Weinstein Center for Jewish Studies, Planning and Landscape Architecture, Psychology, Religious Studies Program, School of Journalism & Mass Communication, Center for Communication and Democracy, Center for Communication and Research, Center for Healthy Minds, Center for Journalism Ethics, Center for Research on Gender and Women
Departments We Serve:
Astronomy, Atmospheric & Oceanic Sciences, Biology, Chemistry, Geoscience, Math, Physics, Center for Limnology, Institute for Elementary Particle Physics Research
Contact Us
Department Support encourages users to use our shared e-mail connector help@its.ls.wisc.edu or the HALO ticketing portal when communicating with DS staff.